I’d just like to share my bad experience with Thrift car rental. The following is a review that I wrote on Yelp in hopes that someone else doesn’t get ‘trapped’! We were on a trip to West Palm Beach in February 2017 and surrounding areas to relax, paint, and visit a view galleries and museums.
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READ THE FINE PRINT BEFORE AGREEING!
Yes, I was tired after a long day of travelling. The ‘virtual expert’ was deceitful in the way the insurance was offered. I knew that I didn’t need extra insurance as I checked with my agent before leaving.
I had already registered and paid online weeks before arriving. The virtual agent asked if I wanted the basic or full insurance. Thinking the basic insurance was the included I said, ‘basic’. I accepted the terms and thought I was simply accepting the original agreement and price.
What was supposed to be $227 for the week ended up being more than double.
The customer service was of no help in rectifying any of this because I had ‘agreed’ to it when I picked up the car
Also, the drop off location was not listed online and the location services on the phone didn’t know where it was. I had to stop at the Avis car rental nearby to ask directions early in the morning the day of departure. You will probably need to take the shuttle even though there’s a desk at the airport.
Never again Thrifty!
